Terms & Conditions

Appointment Bookings

When you book an appointment, you will receive a confirmation text message. If you do not receive a text message, please call, text or WhatsApp 07775 607510.

If you change your appointment, you will also receive a confirmation text message. If you do not receive a text message, please call, text or WhatsApp 07775 607510.

BB Beauty is not responsible if you think you have booked but have not received a confirmation email. If this happens, we will endeavour to accommodate you as best we can.

Accuracy of Appointment Details

We endeavour to ensure the accuracy of our appointments, but it is your responsibility to ensure the accuracy prior to confirmation. If you are unsure about anything, please call, text or WhatsApp 07775 607510.

Changes

You can change your appointment up to 24 hours before start time. If you have been charged a deposit, a change to your appointment more than 24 hours in advance of your appointment will result in your deposit being transferred to your new appointment reservation.

You must contact BB Beauty by phone, text or WhatsApp to change your appointment.

If you change your appointment less than 24 hours before start time, we reserve the right to either ask you for a deposit or cancel your appointment entirely. You may also be asked for a non-refundable deposit on future bookings. If you have paid a deposit and change your appointment less than 24 hours before start time, we reserve the right to cancel your appointment and we will keep your deposit.

Cancellations

You must contact BB Beauty by phone, text or WhatsApp to cancel your appointment.

If you have not been charged a deposit, you can cancel your appointment free of charge up to 12 hours before start time. If you have been charged a deposit, a cancellation of your appointment more than 12 hours in advance of your appointment will result in the loss of your deposit.

If you cancel your appointment less than 12 hours in advance of your appointment, you will lose your deposit and you may then be asked for a non-refundable deposit on future bookings.

BB Beauty Changes & Cancellations

If for any reason BB Beauty needs to make changes to your booked service – changes including, but not limited to, changing the date/time of your appointment, you have the option to reject the proposed change(s). If applicable, we will then process a refund of your deposit.

If for any reason BB Beauty cancels your service at any time before your service is due to commence, we will process a refund of your deposit. This will take 7-10 working days to process to your payment method.

Age Restrictions

You will be asked for your date of birth before your first treatment commences with BB Beauty. You must provide your data of birth as a legal requirement otherwise we won’t be able to fulfil your service. We have the following age restrictions in place:

• 14 to 16 year olds must be accompanied by a parent or guardian for the duration of the service. The parent or guardian must fill in our permission and consultation forms.
• We do not perform nail extensions on under 16s.
• We do not perform gel services on under 16s.
• All under 18s will require signed permission from a parent or legal guardian.

ID will be required if we feel it is needed to meet any of the age restrictions mentioned. If ID can not be submitted, we will not be able to perform the service at that time. Services can then be booked for another time when ID can be provided. The ID must be a standard government issue with holographic mark such as a passport or a driving license.

If an appointment has been booked online, but you can not give confirmation of your age if required to do so prior to your service, your service will be rejected and we reserve the right to charge you the amount remaining of your booking balance by way of your online payment method.

Accuracy of Medical Information

Accuracy of the medical information you provide to BB Beauty is entirely your responsibility. If any details change, it is your responsibility to update BB Beauty with the new details. If no new details are voluntarily offered to us at future services, we will assume that your medical condition is unchanged from your original consultation form. We will endeavour to ask you at each treatment that your medical information has not changed, but we encourage our clients to be open and transparent about any changes to their medical conditions, so we can advise on alternate services, if required.

If we believe that a treatment may affect your health, BB Beauty reserves the right to withdraw the treatment.

Decline of Appointments

We reserve the right to reject your appointments entirely at our own discretion. Reasons for rejecting your appointment include, but are not limited to, previous instance(s) of persistent cancellations, abusive behaviour, inhospitable surroundings.

Modifications & Extra-Time

We may charge you extra time by the minute for any modifications you request to your service once the service has commenced and the modification affects part of the service already performed. Modifications include:

• Colour changes during a service after the chosen colour has been applied.
• Nail art removal after application because you do not like it.

We may from time to time assist you with advice and suggestions, but decisions you make are wholly your final decision. Extra time will be charged at a rate of £1 per minute.

We will endeavour to accommodate all modification requests, but modification requests may be denied if we are booked back to back and the time required for the modification affects the service of the next customer. In this scenario we will complete the service as booked and you will be charged the booked price.

Aftercare

• Apply cuticle oil to your nail beds every day.
• Do not file your nails unless absolutely necessary. If you need to, take care to file gently and always finish in a downward direction.
• Always wear gloves when doing general household cleaning and gardening, hobbies that are rough on your hands or use harsh chemical products.
• Avoid using your nails as tools to pull open or pick at anything.
• Take care not to use any products that could contain solvent oils, which causes major damage to the colour.
• To avoid the colour fading on holiday make sure you wash any chlorine off your hands after swimming and dry your nails before sunbathing.
• If any lifting occurs make sure you don’t pick or pull at the nail. Call us so that we can assess the nail and decide if a repair is necessary.

Complaints, Fixes and Repairs

You can complain about your service, service standard or anything else affecting your experience either, by email on info@bb-beauty.co.uk or via our phone number on 07775 607510.

We will repair any damage to gel or acrylic services for free within 72 hours of your appointment. We will not repair damage for free if the damage has been caused by activities that have not followed our aftercare advice. Please refer to Aftercare section in these terms and conditions. We reserve the right to use our own discretion to decide whether the damage was caused by any activities that are likely to cause nail damage and are contrary to our aftercare advice. Repairs are charged a rate of £7.50 per visit. We will try and accommodate the repair as quickly as possible.

Outside of the free repair period, we will charge a rate of £7.50 per visit. We will try and accommodate the repair as quickly as possible.

Normal polish services have no guarantee from the time the treatment is complete. Please refer to the Aftercare section in these terms and conditions. We take no responsibility if this advice is not followed.

If you are unhappy with your colour or nail art, this is not covered as a free repair job. Please be advised you can mention this to your technician during your service but this may be charged at our standard ‘extra time’ rate.

If you are complaining about the general standard of your service, you are welcome to attach photos to an email to provide clear evidence. We may ask you for more information to help us finalise a response to your complaint. Once we receive this information, our responses will be including, but not limited to, a full refund and an offer of a new service to no refund and no new service. The response you receive will be decided on a case by case basis, taking into account all the information provided by you, and will be entirely at our own discretion.

Personal Information

We collect personal information to be able to enter into a contract with you. We never collect personal information we do not need. We are required under law to keep your personal data for a minimum of 7 years. Health information will be retained for 7 years for insurance purposes.

Reviews

You may receive a text message after you complete a treatment asking to leave us a review. The link will be to the 3rd party website Google. The review will be stored on their servers subject to their terms and conditions. If you choose to do so, you agree that Google can publish your review and only your first name will be revealed. However, BB Beauty takes no responsibility for any wording by you in the review that might reveal your identity.

Links from our website

This site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.

Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.

Gift Vouchers

Gift Vouchers are available for all treatments and products, are non-refundable and must be produced at the time of use. Vouchers are valid for 12 months from the date of purchase. Gift vouchers cannot be exchanged for cash. BB Beauty cannot accept liability for lost gift cards.

Changes of Terms and Conditions

BB Beauty reserves the right to change these terms and conditions at our own discretion and without prior notice to you, and without liability to you or any other user. This right shall not affect the terms and conditions accepted by you upon making a booking reservation using this website.